AI is reshaping collections, but horizontal AI tools like ChatGPT and AWS SageMaker aren’t built for debt recovery. They process data fast—but they don’t understand delinquency, customer trust, or repayment behavior.
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When AI misreads customer intent, it leads to flawed segmentation, ineffective messaging, and lost revenue. Customers tune out, charge-offs rise, and your bottom line takes the hit.
This e-book breaks down:
